General terms apply to all refund eligible Services. In addition, there may be special term(s) that apply to a specific product and/or service and those are outlined below.

In no event is the same Service eligible for more than one refund.

Service(s) must be cancelled before we can issue a refund.

No refund will be made if your Service(s) are suspended or terminated for cause.

All refunds are processed in GBP/British Pounds: you, the customer, bear sole responsibility for any fluctuations in the exchange rate(s) between the time of payment and the time of refund.

Unless you request otherwise, refunds will be credited to your MMSync account balance. Purchases made using MMSync account funds can only be refunded as account credit. Purchases made by credit card may be refundable to the source of payment. MM Sync is not responsible for any additional charges imposed by your credit card company in the case of a refund.

Any processing fee(s) will be deducted from a refund.

Additional refund requirements may apply based on specific terms and conditions notified to you when purchasing any Service(s).

Refund Requests

If you think you are eligible for a refund, you can submit an email request at [email protected]. You must include the following information in your request:

Why you are asking for a refund;

Any additional information the Customer Service team asks for in order to process your refund request.

To qualify for a refund you must follow our troubleshooting steps first so we can determine the issue.

Document was last edited on 21/02/2024.